Terms and conditions

Policy for Services (Other than Drugs at Home and Packages)

Customer cancels prior to service delivery

Prior to service delivery, customer may request for cancellation by calling our Call Center or through the online customer portal. No cancellation charges will apply

REScure health care initiates cancellation / rescheduling prior to service delivery. Note: REScure health care will make all possible arrangements to deliver services at the scheduled time. In case we are unable to do so, we will request for a mutually agreeable time.

If the customer disagrees on the rescheduling then request for cancellation is confirmed.

Customer cancels after service delivery has commenced. Note: At the discretion of REScure health care, a customer can be denied services in cases where the customer cancels the service without any valid reason.

At the customer’s request, REScure health care will cancel the order and stop the service delivery. No refund.

Customer is dissatisfied with the service

No refund / not applicable

Policy for Drugs:

The following additional conditions will apply for orders involving delivery of drugs.

Policy for Special Packages (Other than Care at Home):

Refund is allowed only in case the package is cancelled before availing services.

Policy for Care at Home:

Proportionate refund is given for the balance period / services not rendered, if the cancellation is requested during the service period/tenure at the discretion of REScure health care.

Mode of Refund

The mode of refund depends on the mode of payment used at the time of booking the service in 10-13 days

Mode of payment: Credit Card / Debit Card /Net Banking / Digital Wallet

Refund process: Refund will be processed to the same account used at the time of payment 10-13 days.

Cash on Delivery or Pre-cash payments

Bank transfer to the bank account specified by the customer in 10-13 days

Note: The time given above is only indicative, it may change as per the business policy.